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Mini-Diagnostic: Where's Your Certainty Gap?

5 minutes to figuring out why your transformation isn't delivering as expected.

Deanne Earle, Delivery Specialist and Advisor, Unlike Before

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BEFORE YOU START

Certainty starts with understanding exactly where you stand. Your dashboard might show green, but if your gut says red - trust it. This mini-diagnostic identifies which of the three non-negotiable pillars is OUT and driving the hidden costs of uncertainty that impact outcomes and erode success.

Answer honestly. This isn't about what should be happening - it's about what IS happening right now.

SECTION 1: PEOPLE & CULTURE and SYSTEMS & PROCESSES

When this is OUT: Productivity suffers

Question 1: Can every team member clearly articulate your transformation’s main objective and their role in achieving it?

Q1 Response *

Yes, consistently across all levels

Most can, but there's some confusion

Mixed - some get it, others don't

No, expectations are unclear

SECTION 1: PEOPLE & CULTURE and SYSTEMS & PROCESSES

When this is OUT: Productivity suffers

Question 2: When priorities shift or decisions change, how quickly does your team adapt?

Q2 Response *

Immediately - they understand the 'why' behind changes

Within days with some explanation

Takes weeks and causes frustration

Creates chaos and resistance

SECTION 1: PEOPLE & CULTURE and SYSTEMS & PROCESSES

When this is OUT: Productivity suffers

Question 3: How would you describe stakeholder buy-in for this transformation?

Q3 Response *

Strong commitment and active support

Generally supportive with occasional pushback

Lukewarm - going through the motions

Resistant or openly opposed

SECTION 2: SYSTEMS & PROCESSES and LEADERSHIP & MANAGEMENT

When this is OUT: Performance declines

Question 4: How efficient are your decision-making processes?

Q4 Response *

Decisions are made quickly with clear authority

Most decisions happen reasonably fast

Decisions take too long due to bureaucracy

Decision paralysis - endless discussions, no action

SECTION 2: SYSTEMS & PROCESSES and LEADERSHIP & MANAGEMENT

When this is OUT: Performance declines

Question 5: How well do your systems support the delivery of transformation?

Q5 Response *

Systems enable smooth workflow and visibility

Generally supportive with minor workarounds

Systems create bottlenecks and workarounds

Systems are broken and hinder progress

SECTION 2: SYSTEMS & PROCESSES and LEADERSHIP & MANAGEMENT

When this is OUT: Performance declines

Question 6: How effective is information flow across your transformation initiative?

Q6 Response *

Information flows seamlessly to right people at right time

Generally good with occasional gaps

Patchy - some people in the dark

Information silos and communication breakdowns

SECTION 3: PEOPLE & CULTURE and LEADERSHIP & MANAGEMENT

When this is OUT: Success slows

Question 7: How aligned is your leadership team on priorities?

Q7 Response *

Complete alignment on vision and priorities

Mostly aligned with minor differences

Some disagreement causing confusion

Competing priorities and conflicting messages

SECTION 3: PEOPLE & CULTURE and LEADERSHIP & MANAGEMENT

When this is OUT: Success slows

Question 8: How confident are you in your governance structures?

Q8 Response *

Strong governance with clear accountability

Generally effective governance

Governance exists but isn't consistently followed

Weak or non-existent governance

SECTION 3: PEOPLE & CULTURE and LEADERSHIP & MANAGEMENT

When this is OUT: Success slows

Question 9: When issues arise, how effectively are they resolved?

Q9 Response *

Issues escalated and resolved quickly

Most issues handled reasonably well

Issues linger without clear resolution

Issues become crises before action is taken