Fulfillment Policy

Product Descriptions

We provide detailed descriptions of our digital products and live coaching services to help you make informed purchasing decisions. For each offering, you will find information about its content, objectives, and any prerequisites or technical requirements.

Pricing and Currency

All prices are clearly displayed in USD next to the product or service. We aim to support international customers by providing transparent pricing information.

Contact Information

We offer multiple ways for you to contact us:

We encourage you to reach out with any questions or concerns.

Fulfillment Policies

  • Refund Policy: Refunds for digital products are not available once the product has been accessed or downloaded. For live coaching services, refunds are available if the cancellation is made at least 24 hours before the scheduled session.

  • Delivery Policy: Digital products are delivered electronically via email. Live coaching sessions are conducted via [platform, e.g., Zoom, Skype] at a scheduled time.

  • Return Policy: Not applicable for digital products and live coaching services.

  • Cancellation Policy: For live coaching services, cancellations must be made at least 24 hours in advance to qualify for a refund.

Product and Service Restrictions

We comply with all applicable laws and regulations regarding the sale and delivery of our digital products and live coaching services. Any restrictions will be clearly communicated in the product or service description.

Privacy Policy

Our privacy policy outlines how we protect, use, and disclose your personal information. We are committed to ensuring your data privacy and security.

Promotions and Discounts

Any promotions, discounts, or trial offers will be clearly described, including the conditions and duration of the offer. Links or disclaimers will be visible at the point of purchase.

PCI Compliance and Security

We comply with PCI standards to ensure the secure handling of your payment information. Our website uses HTTPS and follows security best practices to protect against card testing and other security threats.

Accepted Payment Methods

We accept the following credit cards: Mastercard and Visa. This information is displayed during the checkout process to ensure you can use your preferred payment method.

Welcome to Healing Families LLC. We specialize in providing high-quality digital products and live coaching services. Our commitment to customer satisfaction is reflected in our fulfillment and refund policies outlined below.

Digital Products:

  • Delivery: Upon successful payment, digital products will be made available for download or access through a secure link sent to the customer's email address. Customers are responsible for providing a valid email address to ensure proper delivery.

  • Refund Policy: Due to the nature of digital products, all sales are final. We do not offer refunds once a product has been accessed or downloaded. However, if you encounter any issues with your purchase, please contact us within 7 days of purchase, and we will make every effort to resolve the problem.

Live Coaching Services:

  • Scheduling: After purchasing a live coaching session, customers will receive instructions via email to schedule their session at a mutually convenient time.

  • Cancellation Policy: If you need to cancel or reschedule a coaching session, please provide at least 24 hours' notice. Cancellations or rescheduling requests made with less than 24 hours' notice will result in the forfeiture of the session without a refund.

  • Refund Policy: Refunds for live coaching services are available if the cancellation is made at least 24 hours before the scheduled session. No refunds will be provided for cancellations made with less than 24 hours' notice or for no-shows.

General Terms:

  • Customer Service: For any questions or concerns regarding your purchase, please contact our customer service team at [Your Contact Email].

  • Modifications to Services: We reserve the right to modify or discontinue any product or service without prior notice, but we will endeavor to provide reasonable notice of any significant changes.

By purchasing our digital products or live coaching services, you agree to this fulfillment policy. We appreciate your business and are dedicated to ensuring your satisfaction with our offerings.